Privacy Policy

Privacy Policy

Last updated: May 2025

Nazakat Telecom ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from nazakattelecom.shop.

This policy is governed primarily by the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Amendment) Act, 2008 of India, and also addresses obligations under GDPR for our European Union customers.

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1. Who We Are (Data Fiduciary)

Under the DPDPA 2023, Nazakat Telecom is the Data Fiduciary — the entity responsible for how your personal data is collected and used.

Nazakat Telecom
Defence Road, Opp. Gurdwara Sahib, Near TCP Gate,
Mamun Cantt, Pathankot, Punjab – 145001, India
Email: onztelecom@gmail.com
Phone: +91 8196848484

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2. Grievance Officer (Mandatory under IT Rules 2011)

As required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we have appointed a Grievance Officer:

Grievance Officer: Owner, Nazakat Telecom
Email: onztelecom@gmail.com
Phone: +91 8196848484
Address: Defence Road, Opp. Gurdwara Sahib, Mamun Cantt, Pathankot, Punjab – 145001

We will acknowledge your complaint within 36 hours and resolve it within 30 days of receipt.

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3. What Personal Data We Collect

We collect only the data necessary to process your orders and provide our services:

• Identity data: Full name
• Contact data: Email address, phone number
• Address data: Billing and shipping address
• Transaction data: Order details, purchase history
• Device & usage data: IP address, browser type, pages visited (via cookies and analytics)
• Communication data: Messages sent via contact forms or WhatsApp

We do not store payment card details. Payments are processed securely by Shopify's payment infrastructure.

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4. How We Use Your Data

We use your personal data only for the following purposes (as required under DPDPA 2023 — we will not use your data for any purpose beyond what is stated here without fresh consent):

• Processing and fulfilling your orders
• Sending order confirmations, invoices, and shipping updates
• Responding to your queries and complaints
• Fraud prevention and security
• Improving our products and website
• Sending marketing communications — only if you have explicitly opted in

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5. Consent

Under the DPDPA 2023, we process your data only on the basis of your free, specific, informed, and unambiguous consent.

• By completing a purchase, you consent to us processing your data to fulfil that order.
• For marketing (emails, WhatsApp messages), we will only contact you if you have opted in.
• You may withdraw your consent at any time by contacting us at onztelecom@gmail.com. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.

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6. Cookies and Tracking

Our website uses cookies and tracking technologies including:

• Essential cookies – required for cart, checkout, and session management
• Analytics cookies – Microsoft Clarity and Google Analytics to understand site usage
• Advertising cookies – Meta Pixel (Facebook) and Google Ads for retargeting

When you first visit our store, you will be shown a cookie consent banner. You may accept or decline non-essential cookies. Essential cookies cannot be disabled as they are required for the store to function.

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7. Where Your Data Is Stored

Your data is stored and processed by Shopify Inc., our e-commerce platform provider, on servers primarily located in the United States. Shopify complies with applicable data protection laws. For more information, see Shopify's Privacy Policy.

Analytics data is processed by Microsoft (Clarity) and Google, both of which operate internationally.

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8. Sharing Your Data

We do not sell your personal data. We share it only with:

• Shopify Inc. – to operate our online store
• Payment processors – to securely handle transactions
• Shipping carriers – to deliver your orders
• Analytics providers – Microsoft Clarity, Google Analytics (anonymised where possible)
• Legal authorities – when required by Indian law or court order

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9. Your Rights under DPDPA 2023 (Indian Customers)

Under the Digital Personal Data Protection Act, 2023, you have the following rights as a Data Principal:

• Right to access – Request a summary of personal data we hold about you and how it is being used
• Right to correction – Request correction of inaccurate or incomplete personal data
• Right to erasure – Request deletion of your personal data (subject to legal retention obligations)
• Right to grievance redressal – Lodge a complaint with our Grievance Officer (see Section 2); if unresolved, escalate to the Data Protection Board of India
• Right to nominate – Nominate another individual to exercise your rights on your behalf in the event of your death or incapacity
• Right to withdraw consent – Withdraw consent for processing at any time

To exercise any of these rights, contact our Grievance Officer at onztelecom@gmail.com. We will respond within 30 days.

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10. Your Rights under GDPR (EU Customers)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local data protection authority. Contact us at onztelecom@gmail.com to exercise these rights.

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11. Sensitive Personal Data

Under Indian IT Rules 2011, the following categories are classified as Sensitive Personal Data and are given additional protection: passwords, financial information (bank account, card details), health data, biometric data.

We do not collect or store passwords, card numbers, or biometric data. Payment information is handled entirely by Shopify's secure payment infrastructure and is never stored on our systems.

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12. Data Retention

We retain your personal data only as long as necessary:

• Order data – Retained for a minimum of 7 years for GST, tax, and legal compliance
• Customer account data – Retained while your account is active or until you request deletion
• Analytics data – Retained as per the respective platform's data retention policy

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13. Data Security

We implement reasonable security practices as required under the IT (Amendment) Act 2008 and DPDPA 2023, including:

• HTTPS encryption on all pages (SSL)
• Secure payment processing via Shopify
• Access controls limiting who can view customer data

In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities as required by law.

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14. Children's Privacy

Our store is not directed at children under the age of 18. We do not knowingly collect personal data from minors. Under the DPDPA 2023, processing data of children requires verifiable parental consent, which we do not seek — if you believe a minor has provided us data, contact us immediately at onztelecom@gmail.com.

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15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. We will post the updated version on this page with a revised date. For significant changes, we will notify registered customers by email.

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16. How to Escalate a Complaint

If your complaint is not resolved by our Grievance Officer within 30 days, you may escalate to the Data Protection Board of India once it is established under the DPDPA 2023, or to the Adjudicating Officer under the IT Act.

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Contact Us

Nazakat Telecom
Defence Road, Opp. Gurdwara Sahib, Near TCP Gate,
Mamun Cantt, Pathankot, Punjab – 145001, India
Email: onztelecom@gmail.com
Phone: +91 8196848484 / +91 9988969696